Frequently Asked Questions

Yes. We deliver to every emirate across the UAE as standard, and ship regularly to Saudi Arabia, Qatar, Oman, Bahrain and Kuwait. Smaller items move via tracked courier, while pumps, filters and bulk consumables are dispatched on our own logistics or trusted freight partners. Delivery to mainland UAE addresses is typically within 1-3 working days once an order is confirmed.

Aquora works quote-first. When you request a quotation we confirm availability and the lead time for each item with the supplier before we reply, so the dates on your quote are the dates you can plan on. Some items are available quickly from UAE distributors; others, and any made-to-order or larger commercial system, are built or imported to order on a lead time we state on the quotation. We do not publish stock levels, and we will not promise a date we have not confirmed.

Installation and commissioning are arranged per project through vetted partners and quoted separately. Tell us about the site and the equipment in your quote request and we will include the installation scope, hydraulic balancing and commissioning handover in the quotation where a partner is available for your location. If you prefer to use your own contractor, we support them with technical guidance and the manufacturer's documentation.

Warranty terms come from the manufacturer's own warranty document for each product and are stated on the quotation; we do not publish a blanket warranty period. Spare parts and wear components are sourced through the same supplier and quoted with a stated lead time. We do not publish spare-parts stock levels and will not promise in-country availability we have not confirmed.

We accept bank transfer, all major credit and debit cards, and cash on collection for walk-in orders. Approved contractors and trade accounts can apply for credit terms, typically 30 days, subject to a short approval process. For larger commercial supply, we can structure staged payments tied to delivery and commissioning milestones.

Prices are shown exclusive of VAT unless stated otherwise, with 5% UAE VAT applied at checkout and itemised clearly on your invoice. All invoices are fully tax-compliant and include our TRN for your records. GCC export orders are handled under the applicable cross-border rules, which we confirm on the quotation.

Yes. We run dedicated trade pricing for contractors, consultants and facilities buyers, with tiered discounts that scale to order volume. Registered trade accounts also get project-based quotations and a named account contact. Get in touch with your project scope or anticipated annual volume and we will build a tailored rate for you.

Unused items in their original, sealed packaging may be returned within 14 days of delivery for a refund or exchange. Made-to-order, custom-configured and special-import products are non-returnable, and a restocking fee may apply to certain bulk orders. If anything arrives faulty or incorrect, we will replace it promptly at no cost to you, just contact us with your order reference.

Our technical team is available to help with sizing, troubleshooting, water chemistry and system optimisation, by phone, email or on-site where needed. We provide guidance for both end users and contractors, from selecting the right pump to diagnosing a performance issue. For commercial clients, we also offer scheduled maintenance and service agreements to keep systems running reliably.

Yes. Alongside full UAE coverage, we export across the GCC and to selected wider markets on request. Cross-border orders are quoted with delivery timelines, freight and any applicable duties confirmed upfront, so there are no surprises. Share your destination and requirements and we will advise the most efficient shipping route and lead time.