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Legal

Privacy Policy

How Aquora collects, uses and protects your data.

Privacy Policy

This Privacy Policy explains how Aquora ("we", "us") collects, uses and protects your personal data when you use our website and buy from us. We are committed to handling your data responsibly and in line with applicable UAE data protection law.

1. Information we collect

  • Contact & account details: name, email address, phone number and password (stored encrypted).
  • Order & delivery details: billing and shipping address, items ordered, and order history.
  • Payment information: processed securely by our payment provider. We receive confirmation of payment but do not store your full card number.
  • Usage data: pages viewed, device and browser information, and similar analytics data, where you have consented to non-essential cookies.

2. How we use your information

  • To process and deliver your orders and provide customer support.
  • To send order confirmations, delivery updates and, where you have asked for them, service communications.
  • To operate, secure and improve our website and product range.
  • To meet our legal, tax and accounting obligations.

3. Sharing your information

We share data only as needed to run the business, including with:

  • Payment processing (to take payment securely).
  • Delivery and logistics partners (to fulfil your order).
  • Email and analytics providers (to send transactional email and, with consent, understand site usage).
  • Authorities, where required by law.

We do not sell your personal data.

4. Cookies & analytics

We use essential cookies to run the site and, with your consent, analytics cookies (such as Google Analytics) to understand and improve the experience. You control non-essential cookies through our consent banner. See our Cookie Policy for detail.

5. Data retention

We keep personal data only for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements, after which it is deleted or anonymised.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent to non-essential cookies at any time. To exercise these rights, contact us using the details below.

7. Security

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your data. No method of transmission is completely secure, but we work to safeguard your information.

8. Contact

For any privacy question or request, email hello@aquora.ae or use our contact page.

Last updated: 2026.